📝 Terms & Conditions

This is your contract with Nalayn Travels LLC (referred to as "The Company").
The Company's registered office address is:
22309 Lost Branch Cir, Ashburn, VA 20148.

📌 General Conditions

• Registration deadline for all Umrah packages is 15 days before departure date.
• All Umrah packages are non-refundable. If a tourist or Umrah visa is rejected for any reason, the client is still responsible for full payment.
• All prices, hotels, and services are subject to change and availability.
• Packages are subject to travel mandates, restrictions, and regulations which may change at any time.
• Hotel star ratings are per Saudi Ministry of Hajj and Umrah standards.
• If a listed hotel is unavailable, another hotel of similar standard will be arranged.
• During peak seasons (e.g., Ramadan, Thanksgiving, December), room conditions may vary. The Company is not liable for these differences.
• Flight times and airports may change last minute. The Company is not responsible for such changes.
• There may be COVID-19 related restrictions on hotel occupancy, ziyarat, entry to Haram, or multiple Umrahs. Proof of vaccination may be required.
• Travel insurance is highly recommended.

⚠️ Responsibility and Liability

• The Company is not responsible or liable for illness, injury, or death.
• The Company is not liable if a trip is canceled due to low bookings.
• The Company reserves the right to cancel any Umrah package. You will receive either a full refund or a similar alternative package (if available).
• If you fail to make payment by the due date, your package may be canceled without refund or compensation.
• No compensation will be offered for cancellations due to situations beyond the Company’s control.

🎫 Airline Ticket Rules

✈️ All tickets are non-refundable.
✈️ Date change fee will apply plus fare difference if any.
✈️ Agency will charge additional fee for any changes or refund of the ticket.
✈️ Bookings require correct name and order as per passport.
✈️ International travel requires valid passport for 6 months from date of traveling.
✈️ Check-in time is 3.5 hours prior flight departure for all international flights.